Telling Your Patients About Medisoft EMR

One of the most overlooked aspects of implementing an EMR is patient buy-in. Most offices spend a significant amount of resources to get buy-in from staff and train them on the new software, but few practices put as much effort into informing patients about their new electronic patient records system. When you implement and start using Medisoft Clinical, there are some very good reasons why you should inform your patients about the change in the way your practices maintains and secures their personal records.
Reassure Patients About Security of Their Records
Many patients will be understandably leery about having their records kept electronically, especially if you’re combining your move to Medisoft with cloud-based access to medical records and electronic patient records or with online practice management software. Informing your patients about the move from the start lets you control the narrative. Put together a brochure or patient handout – or talk to your Medisoft certified reseller to find out if they have any prepared – that explains the steps you take to keep their personal information secure. Medisoft EMR software incorporates multiple levels of security to ensure that your patients’ records are kept private and stored securely.
Start Early
Post notices in your waiting room and inform patients via mail and email about your projected move to electronic patient records well before your target date for adoption. That will give them time to get used to the idea and to bring up any concerns with you or your staff.
Explaining Benefits of EMR to Patients Increases Acceptance
You know the benefits of McKesson Medisoft for you and your practice – greater efficiency, more time to spend with patients and reduced costs – so give your patients the courtesy of explaining how your move to an EMR benefits them. These are just a few of the benefits you can highlight in your informational patient brochures:

• Your electronic patient records are portable. They use standard codes and formats so you can easily share them with another doctor without having to wait for paper copies.
• You’ll get accurate care even if you’re not seeing your usual physician.
• If you choose, you can allow patients to access their own and their family’s health care records via a secure connection.
• You can order prescription refills online or over the phone.
• You can reschedule your own appointments through an automated system.
• Your bills will be more accurate.

Keep the Lines of Communication Open
Assign a person in your office to handle patient questions and concerns, but make sure that everyone can answer basic questions accurately. Keep the lines of communication open by letting your patients know repeatedly that you want to hear their questions and concerns so you can address them.
Medisoft medical billing software and EMR offer many benefits for your patients, but the only way they’ll know about them is if you tell them. Combat misinformation and concern by providing accurate information about your new electronic patient records system at every step along the way.