Where to Get Medisoft Help

You’re using McKesson Medisoft Clinical EMR for your electronic patient records and – horror of horrors – something goes wrong. Maybe you’ve run across a situation you’ve never dealt with before. Maybe you need help figuring out how to customize a specific Medisoft report. Where do you turn for help? Since you’re using Medisoft, one of the most-used electronic patient records and medical billing software on the market, you’ve got a number of places you can look for assistance.
Read the Manual
The Medisoft Manual is pretty comprehensive and easy to understand. Your installation should have come with a manual on CD or available on your Desktop.
Check the Help System
Medisoft Clinical has its own complete Help system where you can find most of the answers you need without looking any further. The help database is searchable, making it even easier to find what you want to know. It should be your first stop for simpler questions – though the robust help system can handle even more complex problems just fine.
Check the Knowledge Base
The online help system is called the Knowledge Base. It always has the latest information about Medisoft and billing issues you might run into.
Check with Your Vendor
Your vendor is the second point of contact when you need help with your Medisoft installation. Medisoft is often sold through Value-Added Resellers who packaged the software with a variety of other services and solutions, including in-the-cloud hosting, product support and special custom modules. Before turning anywhere else, check with your vendor to see if they have a solution to your problem.
Ask the Community
One of the biggest selling points of Medisoft is that it has an enormous and very engaged user community. Many of the members of that community have been working with Medisoft products for years and can offer insight and solutions to just about any issue, problem or capability you’re trying to use. Looking for a way to integrate two specific reports? Chances are someone in the McKesson Medisoft community can offer a suggestion. Whatever it is you need, there’s a very high possibility that someone in the Medisoft community has already figured out how to do it and will be happy to walk you through it.
For the most part, Medisoft Clinical is surprisingly easy to navigate and use, but like any complicated software package, you may run into problems. When that happens – or when you’re trying to do something that isn’t covered in the manual – there are many different places you can get help, including your original Medisoft vendor.